Jack and the team at Mighty Pavers are top notch! They took our old patio and made magic happen right before our eyes! Even with hiccups on supplies ..... read more we regrouped as a team, talked through alternative pavers and got a finished product that was 10x better than the avenue we were originally going down. Demo happened in 2 days time and then the install and extending of the patio went for 3 days time. The team orchestrated everything with such precision. The guys were great! They never minded my questions throughout the process, we walked the patio through out each step to ensure I was getting what I wanted, and they made tweaks when they noticed minor paver irregularities that even I didn't notice. I'd recommend the Mighty Pavers team 100 times over. *while we still have old furniture on the new patio ..I didn't want to miss the opportunity to sing praises for the Mighty Pavers team.
07/08/2023
Excellent to work with, and we’re very pleased with the work! Very communicative. Went above and beyond for us!! Highly recommend! Jack was particularly lovely to work with.
07/05/2023
Mighty Pavers is Great! Jack did a wonderful Job. I had some issues at my home and he was very helpful and thorough. Attentive and fast communication... read more as well. I will be recommending him to all of my friends and colleagues. - Maureen Folan Real Estate Group
07/05/2023
Jack and his crew members Samwel,Mario,Melvin,Hugo,and the others are great workers who are knowledgeable,polite and courteous. Jack and crew resolved any issues without hesitation. Jack is a very honest gentleman... read more who puts his work and commitment before anything else.
06/28/2023
Mighty Pavers installed a travertine deck for an in-ground pool at my home in Brookville. They were efficient, professional and their price was excellent, compared to other bidders. ... read more "Lowest qualified bidder" doesn't always translate into a good job, but in this case it did. I expect to use them again for a couple other projects that are planned for next year.
06/12/2023
Jack directly finished off our back yard patio job after taking ownership. We are very happy with the end result! He did a very thorough job, and we enjoyed... read more working with him. He has a great wealth of knowledge across all functions our job required. Fantastic service and follow-up, came when he said he’d come, and now that’s it’s spring we get to really enjoy being out in our back yard. We’ll definitely be using these guys again. Highly recommend.
06/12/2023
Mighty Pavers was amazing!! They helped us pave the way to our backyard, driveway and retaining wall. Jack and his team was wonderful to work with. They are very responsive... read more and extremely thorough with the job. The final product was stellar. We’ve been receiving many compliments from everyone. Would highly recommend their workmanship and design to anyone who needs to redo their house.
06/12/2023
In 2017, I had pavers installed for my driveway, walkway, and backyard, along with the construction of three porches using stone and pavers. The results were absolutely beautiful, greatly enhancing... read more the overall look. Recently, I faced the issue of some loose pavers. Despite a change in ownership with Jack taking over, Jack upheld the warranty and promptly arranged for a repair. Marvin and his assistant skillfully rectified the problem, demonstrating their expertise. I would certainly use them again and I highly recommend them to others.
06/12/2023
Mighty Paver’s did a beautiful job on my new driveway and walkway. Many years later had a minor adjustment but was completed promptly and professionally. Highly recommended ! Thanks to... read more Ricardo, Jack and talented crew !
05/12/2023
Super happy with Jack and is team. Jack came in measure the job and gave me a fair price and a schedule for how long the job will take. The... read more team that he has working for him are excellent. Have a the driveway to get done and will definitely get a quote from Mighty Pavers.
05/12/2023
Jack and his team updated the front of our house, which included updating our landings and stairs to our home with pavers and bluestone as well as repairing and updating... read more our composite wood deck. Throughout the project, Jack was extremely responsive and the final product was stellar. He not only did beautiful mason work, but ensured the deck work was extremely thorough and detailed (first time doing decking for his company). In addition to providing exceptional service, I found his honesty extremely refreshing. There were several surprises when updating the deck (e.g., wood rot) that were not initially included in the estimate (which was to just update boards and not structural updates). Jack, unprompted, would provide detailed receipts and information around these structural repairs to ensure there were no surprises. Mighty Pavers lived up to its reputation and I would highly recommend the company!
05/12/2023
Jack and his team did an incredible job repointing my granite outdoor stairs and releveling my patio pavers. I appreciated all the upfront communication and transparency when Jack quoted me... read more an estimate. The crew was highly efficient and detail-oriented in their work. Would work with them again!
05/12/2023
The best contractor I met these years. I hired them to replace my broken walkway. Jack is a quick responser, he answers message within 5 mins and updates every steps.... read more The crews are very professional, finish the work nice and effectively. I am 100% satisfied with their job and will choose them again without hesitation. Price is good, work is nice, communication is super clear, contract is formal with a 5 year guarantee. I am so happy to find this company in google search. Very lucky.
04/12/2023
Lucas was great and very professional. The works did a great job and left the job site very clean!! I would definitely recommend them and will be using them for... read more our next project.
04/12/2023
We are so pleased with Mighty Pavers. We have worked with them on two projects and couldn’t be happier with the results. They recently fixed our front porch... read more steps - the work is quality and worth every penny knowing they will be secure for years to come! I highly recommend.
04/12/2023
This review is long overdue! This is the second home we have used Ricardo and his team and once again he has outdone himself! Ricardo and his team... read more not only show up when they say they will, but they are prefessional and do an excellent job! I would highly recommend them and have already done so to several neighbors here in Smithtown. Thanks again Ricardo!
01/12/2023
Mighty Pavers completed a major job at my home last October (2022), and I was Mighty Pleased. Ricardo’s teams demolished a brick two tier back patio, front walkway and steps,... read more and driveway, and replaced everything with new pavers, brick facia, retaining walls, and front and rear stoops. His teams were diligent and experienced and worked straight through and did an outstanding job. I love the final product! The best thing about Ricardo is that he cares about his workmanship. He is careful during planning, with grading and drainage and appearance concerns, and wants the final product to reflect his quality. If he is not satisfied, he would not allow the work to remain. And he is creative as well. For example, he took it upon himself to replace flat steppers with elevated stone, which made a remarkable difference in the finished look. He knew it would look so much better, and he was so right. Mighty Pavers receives my highest recommendation.
01/12/2023
Stellar Performance. It's so hard to find contractors with integrity these days... but Jack and his crew at Mighty Pavers, are true professionals. They were responsive, timely, open and upfront,... read more dedicated and most importantly, they have a good moral compass. I wish they could be my general contractor and not just for masonry work! Look no further, these are your guys.
12/12/2022
I'm a little late for my review. Ricardo did my patio this past July. He was on point with every single detail about when the work would start, when... read more it would begin, etc. His team did a phenomenal job with my patio. I'm very happy I went with Might Pavers. Their reviews speak volumes. Thank you Ricardo and Might Pavers!
11/12/2022
Checked a couple places, but ultimately went with Mighty Pavers. They weren't the cheapest, but they made me feel the most comfortable with the quality of work and level of... read more service and professionalism. Because of that, I felt it was the best value and I was extremely happy with my decision. Driveway, walkway, and patio came out looking terrific!
10/12/2022
Ricardo the owner was terrific, he was honest and up front no, hidden prices or stories. He employs professionals. So important to a business. Thank you Ricardo we love our... read more patio.
10/12/2022
What can I say about Mighty Pavers that hasn't already been said in the previous positive reviews? The amount of compliments we get from people that come by is crazy... read more (most recently the roofer came and asked who did the pool because he couldn't believe how nice the coping looked). Ricardo is incredibly friendly, helpful, and knowledgeable. You can tell the man has been a professional in the field for decades. His employees were excellent as well, doing little things that I didn't expect (cleaning up old junk, for example). The one unique thing I can add is that when they ran into trouble leveling the pool skimmers (due to previous pool installer error), he came up with a creative solution to cap the skimmer with a blue stone tile, which I actually prefer the look of. When someone broke the stone a few months later, Ricardo offered to replace it. If you want a forthright, honest assessment of what can be done in your yard at an affordable price and in a timely manner, give Ricardo a call. You will not be disappointed.
09/12/2022
The President of this company, Mr. Ricardo Giampietro, is an honest person, who is not looking for how to deceive people, but to help. If you need an honest guy,... read more call Ricardo with no hesitation.
09/12/2022
We have reached out to Ricardo a couple of times for quotes on various work over the past few years, though have not gone with him as his price was... read more always the highest. Well, after experiencing subpar service/quality with the other masonry companies we have gone with, we knew that going with Ricardo for our backyard renovation would be well worth the $$. Ricardo was highly responsive during the entire process, from the quoting process right up to the very end. The designer did an amazing job putting together a bluestone patio design that maximized the use of our very small, somewhat oddly-shaped backyard. We could not be more pleased with the outcome of it all. Our friends, family, and neighbors who have seen our updated backyard are impressed with the transformation. We would highly recommend Ricardo and his team. They were professional, courteous, hard-working, and completed the work within the timeframe we needed/expected. This high level of service/communication is not typical in this line of work. We whole-heartedly recommend Mighty Pavers to anyone who wants to get the job done right, without the headache.
08/12/2022
Ricardo is the Michelangelo of pavers. He installed Italian porcelain pavers around our new pool. He executed meticulously and flawlessly. Would not hesitate to recommend him for the simple to... read more the most complex of projects. He is a gem in the industry and a Master of his craft. Has a team of admirers and fine professionals who go the extra mile. He is a joy to work with and look forward to future endeavors with Mighty Pavers. -Y.R. Roslyn,NY
07/12/2022
Ricardo was very responsive. Really happy with the pavers. Feels like a tank. Took 2 days for demo, about 3.5 days with the pavers and drywell. Please take a look... read more at the pictures to see for yourself the incredible work Mighty pavers did. They have 10 year warranty for the work and I will definitely be calling them when I redo my front yard.
07/12/2022
I just bought a new home and had been dealing with a lot of vendors/companies when I contracted with Mighty Pavers. My anxiety was already at an all time high... read more and I was bracing to have another experience of overpromising and underdelivering. Boy was I wrong, from start to finish, the Mighty Pavers team were professional (showed up when they said they were going to show up, was considerate to myself and my neighbors, etc.), honest (we discussed the plan and agreed on cost; if there were delays due to product availability, I was given realistic timeframes; if I made a request, we discussed the change that would bring to not only the timeframe but the cost, etc.), and were pleasure to work with (each member was always pleasant, cleaned up after themselves, Ricardo ALWAYS called back or responded to a text, gave great advice). My project was fairly large with a combination of pavers (including a half circle seating area), two concrete platforms, sod, and turf and it all came in on time (turf was even early!) and looked beautiful. I've received a ton of compliments and as a new person in the neighborhood, that's always nice (LOL). I've already referred them to two family members. DO NOT HESITATE. They are a really exceptional team. Thank you Ricardo and the Mighty Pavers team
07/12/2022
Mighty Pavers does precise, neat, and beautiful work. We had them excavate the yard, grade it, remove our fence (which had to be lifted) and then lay down porcelain... read more tiles for our patio. Ricardo is such a thorough person to work with. For the initial consult and the following phone calls with my husband, he was so patient, thorough, and thoughtful about the design aspect of our yard. He was the only masonry company that really took the time to explain every detail to us. This made us feel comfortable hiring him to do the job. The crew arrived each day on time and did excellent work. They were neat, organized, and kind. The fence on one side of our yard needed to be completely lifted up and reset, which also involved going into the neighboring yard to get the work done. We were very impressed at how they made sure to set the fence with perfection but also that the neighboring yard was put back in perfect condition. The tiles in our yard look great and they were installed with care and attention to detail. We love them! We highly recommend Might Pavers for their high quality work and craftsmanship. You cannot go wrong with them. We look forward to hiring them again in the future. Thank you to Ricardo and his team!
07/12/2022
After waiting 15 months for a no-show contractor to come do my patio, I called Mighty Pavers to see if they could do the job instead. Ricardo answered my inquiry... read more within half an hour and scheduled the site visit immediately. I wanted a specific type of stone (permeable) and he went out of his way to find something I would be happy with. Within one month of signing the contract, the job was done, and looks amazing. (To that end, Ricardo had set out a reasonable time frame for when they would come do the job. Originally he scheduled the job about three months out, but they did manage to come early, which was a nice bonus.) Ricardo was professional, friendly, honest, and incredibly helpful. Where I was unsure of what to do in terms of design or materials, he offered suggestions and gave well-reasoned and we’ll thought-out opinions. He has great experience in the industry and I found him totally trust-worthy. He also answered texts and emails very quickly, and I was very happy with our communication. The team that worked on the patio was also professional, incredibly hard-working, and efficient. Their work was stellar. I’m thrilled I chose Mighty Pavers and would recommend them to anyone looking to have work done.
07/12/2022
My guys here are the absolute best, I highly recommend these skilled workers to all my friends and family
07/12/2022
The best contractor I've ever met. Very straight forward, honest, considerate, responsive and flexible. Great value. Did a great job renovating side walk on my business property. Easy to communicate.... read more Will hire again.
4/26/2024
Our experience with Mighty Pavers from start to finish was an amazing one! I got multiple estimates for our front bluestone path project- and from the very first visit Jack... read more was the clear winner given his professionalism, promptness, competitive quote and clear game plan. He used this super nifty iPad app to 3D measure and map out everything and presented us with a visual diagram alongside the quote (including detail on the stone pattern layout). Was clear to me right then and there why Mighty Pavers was going to be the right choice (and why they already had so many five star reviews). Jack was able to fit us in on the first set of nice days much earlier than expected, and I especially appreciated that he was able to clean up and re use some of my existing bluestone (to which some other companies said wouldn't be possible). The crew was extremely knowledgeable, very friendly, prompt and hard working. They finished the job in 3 days (which required quite a bit of regrading, cleaning of old blue stone pieces, laying out a lengthy curved path, putting in two sleeves for wires and sprinklers to run under the path). Not only did they do that job- they also fixed a number of loose bluestone rocks on a rock wall, and re leveled another bluestone stepping path simply because they were there and had the extra time and materials in hand! I was blown away by their willingness to help, and how neat and precise the whole crew was. As for the path it looks EXACTLY like Jack's initial drawing and turned out beautifully - we've been getting compliments on it daily! Mighty Pavers was absolute pleasure to work with- go no further if you are looking for a crew that literally will go above and beyond to make all of your stone work beautiful, for a competitive price, and a top not professional experience from top to finish. We were so thrilled with the first project we are now planing on doing a second project with them. Thank you Jack and the crew- was a true pleasure and we look forward to using you again for all of our future stone projects!!
3/22/2024
Jack is an honest contractor and excellent communicator. I gave him an unusual project for a stucco porch with an arch and bell shape to match our 1920s Tudor along... read more with herringbone brickwork and he created it to perfection as I envisioned. His employees are respectful, and tidy and hardworking. They even helped me bring in several large packages of furniture that were in my stoop into the house. I would recommend him without reservations. The man is a professional and knows how to make clients happy. Thank you Jack!
1/19/2024
Mighty Pavers did a fantastic job on my backyard. Jack made the process very easy. He designed the layout and and had a very reasonably priced architect draw up the... read more plans. He spent time making sure his team gave us exactly what we wanted. They took care of all the permits. His workers were very professional and did a great job. They provide quality work for a very reasonable price. I would definitely use Mighty Pavers again.
1/05/2024
We would highly recommend the Mighty Pavers team! Jack and his crew undertook a gut renovation project on our front yard. We had overgrown landscaping that needed to go and... read more all our brick work, steps, and pathway needed to be removed and built anew. They stood out among the contractors we were deciding on because they were prompt in communication and transparent about the costs, timing, and scheduling. They were able to complete this project on schedule even with a couple of add-ons we needed after the project details were finalized. They did a great job over the two weeks and the quality of work was great! So grateful they limited the amount of headaches we had to deal with and happy with our new front yard!
9/20/2023
Thank you Mighty !!! They helped us pave the way to our backyard/patio, driveway and retaining wall. They are wonderful to work with, from planning (showing rendering), schedule (timeline), communication... read more (handed any issue/recommendations immediately) and then executing the final product. They have great team, who works hard and is very friendly. Would recommend their workmanship and design to anyone who needs to redo or expand their front or back yard.
5/24/2023
I was looking forward to working with them after all of the good reviews but that was not my experience. Communication is a huge issue with them. Contractor came the... read more day before we agreed to meet, then for follow up he called when he was due to be there and said that he was an 1.5 away, could we reschedule (should have known then), was told i would have estimate next day, week went by, was told i would have contract (I know) that night and yep, a week went by again with NO COMMUNICAITON. Finally spoke to owner who said that he would have to keep better eye on his team.... ! did not go with this company.
5/10/2023
Jack and his team updated the front of our house, which included updating our landings and stairs to our home with pavers and bluestone as well as repairing and updating... read more our composite wood deck. Throughout the project, Jack was extremely responsive and the final product was stellar. He not only did beautiful mason work, but ensured the deck work was extremely thorough and detailed (first time doing decking for his company). In addition to providing exceptional service, I found his honesty extremely refreshing. There were several surprises when updating the deck (e.g., wood rot) that were not initially included in the estimate (which was to just update boards and not structural updates). Jack, unprompted, would provide detailed receipts and information around these structural repairs to ensure there were no surprises. Mighty Pavers lived up to its reputation and I would highly recommend the company!
4/27/2023
Stellar Performance. It's so hard to find contractors with integrity these days... but Jack and his crew at Mighty Pavers, are true professionals. They were responsive, timely, open and upfront,... read more dedicated and most importantly, they have a good moral compass. I wish they could be my general contractor and not just for masonry work! Look no further, these are your guys.
12/05/2022
Ricardo (the owner) was great to work with. He listened to what we wanted to do and worked with us to come up with solutions. Other contractors that we spoke... read more with tried to tell us what we wanted. The quote was reasonable and the work was done within the quote, even a few small extra bits like re-laying the Belgian block along the driveway edge which wasn't part of the quote. The crew performed top-quality work, cleaned up after every day and completed the job quickly. Ricardo gave us advance notice when he was ready to start and kept us updated along the way (eg, if they weren't going to work on a particular day because of the weather). We are very happy -- we got a great-looking driveway with no fuss and no headaches.
7/28/2020
Ricardo and his crew were professional and meticulous. They did a big paver job in the front of my house.
3/08/2020
Excellent work by Ricardo and his crew, we're very pleased with our new patio, 400 sq. feet, 60' of walkway plus multiple levels and steps. Ricardo helped these two rookies... read more with the deign and then completed the job quickly after starting when he said he would. Cleaned up and came back to deal with some details we noticed after completion. Well done!
11/18/2019
Had a few quotes from a few different company and decided to hired Mighty Pavers to do our backyard and the front of the house. No regrets whatsoever hiring them.... read more They are very organized and did not leave a mess at the end of the day. They did an awesome and beautiful job. The owner Ricardo is the best. He's very patient and would listen to all our request and is also very good at answering all our questions. Would definitely recommend this company.
8/09/2019
Ricardo and his team perform outstanding work. Their job on my backyard was out of this world. I would highly recommend MIGHTY PAVERS for all of your mason art needs.... read more No matter what Ricardo will always be straight to the point and have any of your jobs looking amazing. 5 out of 5 on all ends of the spectrum. Don't hesitate when it comes to these guys. They really know what they're doing.
5/02/2019
Two years ago, Mighty Pavers replaced our front walkway steps and porch with Cambridge Pavers. We were extremely happy with all aspects of the process, and now that we... read more are ready to have our back patio re-done, we are going to go with Mighty Pavers again.
The owner, Ricardo, is extremely knowledgeable, professional, honest, and easy to talk to. Every time I have dealt with him he showed up on time to give an estimate, spent as much time with me as necessary, and gave me an idea of the cost of the job on the spot.
He also does not take shortcuts that other contractors do, and is always upfront about potential issues with the work: for example, other contractors told me they could do my patio around my ductless mini-split unit, while he told me that to do the job right, I need an HVAC contractor to temporarily remove the unit. He was also upfront with me about the amount of damage the machinery will cause to my lawn. Others wouldn't mention those types of issues out of fear of losing business, but Ricardo makes sure he does his jobs the right way.
And needless to say, for me to be using him again, the quality of the work itself was excellent.
Highly recommended!
2/21/2019
Finding good contractors is always not that easy. I contacted 2 prior contractors before I found Ricardo. One came for an estimate but I think the job was too big... read more so he never followed up , the other responded but never came for an estimate. Luckily I found Ricardo and his company. Communication was excellent, price was fair from what I was anticipating. His workers were very diligent and worked through very hot weather and finished on time and cleaned up everything. I had my porch and driveway re done with pavers, everything turned out better than expected. I have a 2 car driveway which was concrete which had to be demolished and removed so it wasn't a small job. I would definitely use them again and recommended them highly.
8/19/2018
MIGHTY PAVERS - GREAT SERVICE, FAIR PRICING, EXCELLENT AND RESPONSIBLE WORKERS
After weeks of searching for a competent (keyword) mason to build a 2,000 sq. ft. TRI-LEVEL PATIO, we... read more found Mighty Pavers and its owner, Ricardo. Ricardo knows his business. After interviewing four other masons/landscapre designers, what a breathe of fresh air it was to find Ricardo who listened, measured, made suggestions, and returned with a reasonable estimate and a plan for moving forward. We also found him to be a kind and honest man, in whom you may feel secure investing your money.
Ricardo told me on or about the date we would start, and he stuck to it within a few days. From day 1, he explaned that weather could always be a reason for delays. He also told me that the project would take three weeks. He completed the project right on time, minus the several days of rain that stopped the workmen.
With Ricardo's help, the very long and detailed project, which included a raised 400 s.f. paver patio off the kitchen, then two steps down to an approximately 1,200-foot patio around our pool, then another two steps down to a round fire pit area, and all accompanying paths connceting these areas, was refined from its original design. In the end, he created an even better design than I started with - and he DID NOT CHARGE ME FOR HIS DESIGN HELP!!! Along the way, Ricardo advised us of needs we had that we did not know about: he layed underground conduits for a future sprinkler system, put in drainage pipes to support downspout run-off and advised us about where we may need dry wells. This man is meticulous about his work.
Ricardo is astute in communicating, exudes a kindness unlike any other contractor I have ever worked with, and has a genuine interest in creating and implementing a project. He has a keen sense of pride in his work, which separates him from most others. He is certainly unique in this business world.
I highly recommend MIghty Pavers, its very professional owner, Ricardo, and his great team of workers, Jilda, Alex, and Ervan for any masonry work you need. I have already scheduled him for another project in the late fall.
Thank you, Ricardo.
7/14/2018
Mighty Pavers just finished a large job at my house and I couldn't be happier. They demolished an 1100+ square-foot deck and replaced it with a beautiful free-form patio and... read more walkway. As I write this review, they are finishing up my new front stoop and stairs. The workmanship has been amazing and the speed with which they accomplished the job unbelievable. Ricardo has been by daily to supervise and chat with me and has made sure that everything meets my expectations. I highly recommend them.
11/15/2017
After shopping around for about a year, we decided to go with Mighty Pavers based on great reviews on Angie's List. Now the project is over and we are very... read more happy we went with Mighty Pavers for our driveway, walkway, back patio and drywell. Ricardo and his team were very easy to work with and truly cared about making us happy. Their estimate was clear and competitive and their work is excellent. Their crew was punctual, neat and polite. They finished work sooner than expected and it looks amazing! We're very happy with our decision to go with Mighty Pavers and will use them again without hesitation for any Masonry work.
6/26/2017
In getting quotes to do my driveway, I was initially excited to be getting a quote from mighty Pavers. In person, Ricardo seemed very nice. But ultimately won't be going... read more with them due to the following difficulties:
- didn't bring any measurement tools to the estimate and had to come back later to do measurements for pitch
- I had to specifically ask for a formal written estimate rather than it being provided after his in person visit
- wasn't able to write in formal contract/estimate that related town codes would be followed as a part of the work
- surprising and disappointing email exchange after the in person estimate where rather than try to work with us on some sort of price reduction agreement if he isn't ultimately able to give us what we needed, he instead just opted out of the job
Content of exchange is below:
Email 1: Hi Ricardo,
I didn't hear back from you regarding my estimate for the driveway paving once you had a chance to come out and measure. When you have a moment, I'd love to get the estimate.
Sincerely,
Rachel
Email 2:
Hi Rachel,
I have great news!
I went there yesterday afternoon and confirmed that you have enough pitch from the bottom of the gate, all the way to the sidewalk, which means that you don't need any drains.
So if you would like to sign up with us, then I just need a copy of your survey to get a permit. The permit gee should not be more than $100.00 and the whole project would be $7,000.00 for pavers on the driveway.
Let us know.
Thank you!
Ricardo
Email 3:
Hi Ricardo,
I'm glad to hear that. Before moving forward, can I please get a formal written and itemized (to the extent possible) estimate? We are definitely interested but would need that before being able to continue in the process.
Sincerely,
Rachel
(He sends the estimate)
Email 4:
Thank you, Ricardo. My husband will be giving you a call today to ask some questions he has.
For myself, I was hoping to see in writing eventually (either in the estimate or a work contract) that the driveway will be engineered to move water away from the house and down to the street and that the completed driveway work will comply with any and all town requirements for our home. For example, my understanding is that there is a rule where every step outside the home has to be equal height and with the grading of the driveway to bring water down to the street I would want to ensure that the steps on the side of the house remain in compliance with that rule.
Email 5:
Hi Rachel,
There is no to guarantee that the steps will comply with the new driveway pitch.
I would only know that when I put a string line from the gate to the sidewalk after the driveway is partially excavated.
The only thing I can guarantee is that the water will pitch away from the house towards the sidewalk.
Thank you,
Ricardo
Email 6:
Hi Ricardo,
Thanks for your reply. Leaving my husband on the chain so he can see your answer.
I have to say while I was very excited to potentially move forward in the process, not being able to comply with all town rules related to other areas of the home that might be impacted by the project is making me hesitate. Is there anything you can do for us with regards to this?
Sincerely,
Rachel
Email 7:
No sorry
Email 8:
Not even maybe a price reduction or something? To be able to follow the town codes is important to us as I mentioned to you when you came out. It would be great if you could consider what you could do from your end on a customer service level to figure something out for us.
Email 9:
Please don't get me wrong, all I am saying is that there is no way to assure you that the existent steps will be even after the driveway gets corrected.
It's an unknown issue, it has nothing to do with customer service.
I tried to help, but this job is not for me.
In any event, I thank you for giving me a shot.
Good luck with everything.
Email 10:
Hi Ricardo,
I'm really sorry to hear you are declining the job rather than trying to figure something out. I must say I'm disappointed with that approach here. If you change your mind, I'd be happy to discuss further and see if we can work something out.
Sincerely,
Rachel
9/30/2016